Privacy Policy
How Rokd collects, uses, and protects your personal information.
Last updated: 26 May 2026. This policy explains how we handle personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information we collect
- Name, email, phone, addresses — at checkout via Shopify
- Payment data — processed by Shopify; we do not store full card numbers
- Newsletter email — if you subscribe (stored in Shopify Customers)
- Technical data — IP, browser, pages visited, cookies
2. How we use information
- Process and deliver orders
- Customer support and transactional emails
- Improve our website
- Marketing — only if you opt in
- Analytics (e.g. Google Analytics)
3. Cookies & analytics
We use cookies and Google Analytics to understand site usage. You can control cookies in your browser. See Google's Privacy Policy.
4. Sharing information
- Shopify — hosting and checkout
- Fulfilment partners — to ship orders
- Payment processors
- Analytics providers
- Authorities when required by law
5. Overseas disclosure
Some providers (e.g. Shopify, Google) may process data outside Australia. We take reasonable steps to ensure appropriate handling.